Standard Hardware Warranty Policy :
Original new sealed Cisco product: 1 Year
Used Cisco product: 3 Month
The Support Contacts :
If your Cisco products failed, you must contact your sales representative to verify product failure. If the problem still can't correct by remote support methods i.e. email or phone support, the RMA procedure will issue.
The RMA Confirmation :
Your sales representative will send you RMA form.
(see attachment. PO No.; Product Serial No.; Description of Failure or Problem)
You Fill it and send back to sales representative.
RMA Return Shipment : A : After ot RMA form, sales representative will tell you returned instruction by email, including shipping address and special shipping invoice. B : Returned products have to be packed properly to avoid damage during delivery. C : All accessories and user documentations should be returned. D : Once shipped, pls tell sales representative tracking No. immediately.
Delivery Charges :
The Customer is responsible for paying shipment charges when returning to us; We will pay for shipment of the repaired items back to the customer
RMA Turnaround Time :
The defective products will be sent to Cisco Distributor for repair.
Within four weeks after receipt of returned item, the repaired or replacement item will be ready for return shipment.
Then item will be shipped to customer by Express such as DHL or Fedex.